About the Customer:
Emergys is a global leader in digital transformation, specializing in enterprise solutions, data and analytics, and modern applications. They offer a comprehensive range of services including SAP, BMC, ServiceNow, and Salesforce implementations, along with advanced data science, AI, and hyper automation solutions. With a focus on streamlining operations and driving business growth, Emergys serves a diverse range of industries, helping organizations leverage technology to achieve their goals efficiently and effectively.
Business Scenario & Challenges:
Emergys initially relied on a third-party platform to manage their communication and collaboration, but as their needs grew, they partnered with Noventiq to migrate to Office 365. Managing over 1,500 users across multiple tenants, this setup initially addressed their operational requirements. However, as the organization continued to expand, they identified new opportunities to streamline their operations and overcome the following emerging complexities:
➤ Complex User Management: Handling users across multiple tenants became increasingly intricate, led to inefficient user management processes.
➤ Limited Communication: The absence of a centralized Global Address List (GAL) impeded effective communication between users in different domains.
➤ License Management Issues: The fragmented tenant structure complicated license tracking and allocation, making resource management difficult.
➤ Collaboration Barriers: Cross-domain collaboration faced obstacles, impacting overall productivity and teamwork.
➤ Security Concerns: Ensuring consistent security across separate tenants was challenging and resource-intensive.
➤ Limited Centralized Reporting: Decentralized reporting hindered the ability to obtain a comprehensive view of operations, affecting strategic decision-making.
➤ Increased Administrative Overhead: Managing multiple tenants demanded additional resources and efforts, contributing to operational inefficiencies.
The Solution:
Emergys partnered with Noventiq to consolidate all users into a single Office 365 tenant, creating a unified, cohesive digital workspace. This involved migrating not only from the fragmented Office 365 tenants but also bringing users who were still on third-party platform into the consolidated platform. Noventiq's solution included:
➤ Strategic Migration Planning: Noventiq conducted thorough assessments, including user data discovery sessions, to map out the migration process.
➤ Seamless Data Migration: By using advanced third-party tools, Noventiq ensured a smooth and secure transfer of data, including mailboxes, Teams, OneDrive, SharePoint, and Google Drive content.
➤ Collaborative Execution: Noventiq worked closely with Emergys’ IT team to ensure that the migration of over 1,500 users was completed with minimal disruption to business operations.
The Benefits:
By transitioning to a single, unified Office 365 tenant, Emergys achieved significant operational improvements:
➤ Unified User Management: Simplified user administration streamlined processes, allowing for more efficient operations and cost savings.
➤ Centralized Communication: With a single Global Address List (GAL), users across all domains could now collaborate seamlessly, breaking down communication silos.
➤ Improved License Management: Centralized control over license allocation and tracking allowed for better resource optimization and cost efficiency.
➤ Enhanced Security: A unified tenant structure strengthened security across the organization, ensuring consistent application of policies and protocols.
➤ Streamlined Collaboration: Collaboration was now frictionless, leading to improved productivity and innovation.
➤ Comprehensive Reporting: Centralized data management enabled better reporting, providing deeper insights into business operations for informed decision-making.
➤ Reduced Administrative Overhead: Managing a single tenant drastically reduced the administrative burden, freeing up resources to focus on strategic initiatives.
Varun Singh, Head - Technology and Enterprise Architecture, Emergys, said:
“The migration from third-party platform and multiple Office 365 tenants to a single, unified platform with Noventiq’s help was a game-changer for us. Their seamless management of the process and strategic insights greatly reduced our administrative overhead and optimized our IT operations. We truly appreciate their dedication and look forward to future collaborations.”
The Way Forward:
With this foundational transformation in place, Emergys is now focused on further advancing their digital strategy through:
➤ Strengthening Security: Implementing advanced security measures to safeguard growing data volumes and meet compliance requirements.
➤ Leveraging AI and Automation: Utilizing AI-driven tools like Microsoft Copilot to automate routine tasks, improve decision-making, and boost overall productivity.
➤ Continuous Innovation: Regularly reviewing and optimizing their IT environment to stay aligned with emerging technologies and business demands, ensuring long-term growth.
Emergys' journey from a fragmented system, to a unified digital workspace showcases their commitment to operational excellence. With Noventiq as a trusted partner, Emergys has built a robust platform that supports their ongoing innovation and future success.