About the Company
Established in 2008, the customer brings together the trust and market knowledge of leading public and private banks.
Headquartered in Gurugram, the customer operates through various branch offices with a pan-India presence. They service their customers through various channels, including a well-diversified partner bank network with branches located in Tier 1, 2, and 3 markets, digital avenues, a niche agency model, and a direct field force. The company has a vast portfolio of life insurance products and solutions. It offers various products across individual and group spaces, including life, health, online term plans, retirement solutions, credit life, and employee benefit segments.
The customer was using two different mailing solutions: Office 365 (O365) and a Microsoft competitor’s solution. Maintaining two email solutions was quite a hassle for the customer. The customer’s top team worked closely with the Noventiq team to resolve these technology-related issues and achieve better operational efficiencies.
Challenges
The customer faced significant challenges due to their use of two distinct emailing solutions, which made it difficult for them to manage their mailboxes through a single console. Additionally, they had issues with classifying data based on criticality when sharing it through O365 channels and third-party applications. They also struggled with managing unmanaged devices and applications for corporate data access, as well as ensuring anytime, anywhere conditional access. To overcome these challenges, the customer partnered with Noventiq, a leading technology solutions provider, to migrate their mailing systems to Microsoft O365.
The customer needed a single platform to effectively manage user mailbox data, especially as users accessed their data from remote locations. This made mobile and personal device management vital to their remote working and BYOD policies. As a hybrid workforce model required seamless access to user data for digital collaboration, the customer engaged Noventiq to address these challenges quickly and efficiently.
Solution
With due diligence, Noventiq carried out a comprehensive audit of the customer’s needs. Noventiq’s technology specialists migrated over 6000 users from the legacy competitor platform to O365, including the deployment of Azure AD, Intune, and Azure Information Protection solutions.
- This led to easy management of user data using a single email solution.
- Now the customer’s personnel could gain access and collaborate digitally through the integrated MS Teams, OneDrive, and SharePoint solution suite.
- Unmanaged device users could gain conditional access due to the ingrained Intune operability.
- They could achieve absolute security due to the SSO, MFA, and conditional access capabilities of the Azure solution suite. Email security was raised several notches above due to the potent Azure platform.
- Group policies and user policies were clearly defined, making it easier for them to classify data to be accessed by their personnel. Also, company personnel could realize wherever, whenever access, leading to increased efficiencies.
Impact
The customer streamlined their operational workflows without any roadblocks, significantly improving functionality and productivity. The single O365 platform enabled easy management of all mailboxes and services, eliminating the need for third-party add-ons. Compliance and risk management were further enhanced, simplifying device-and-identity management. Noventiq played a vital role in the migration, deployment, and implementation of this SaaS-based solution, providing timely and cost-effective round-the-clock support for the customer.
Way Forward
The customer sees Noventiq as its Digital Transformation technology partner to enhance the quality of their IT solutions. Since migrating its mailing systems, the customer has significantly improved functionality and productivity. Noventiq will continue to provide proactive, 24/7 support to help the customer achieve tangible business outcomes.