Introduction

In today’s digital era, safeguarding communication channels is crucial to stay ahead of evolving cyber threats.  Viaplus, has been at the forefront of revolutionizing urban mobility with advanced technologies that prioritise safety, efficiency, and sustainability. However, with the rise of sophisticated cyber threats targeting their critical communication channels, Viaplus recognised the need to take immediate action to protect their operations and maintain customer trust.

In response to escalating risks, Viaplus partnered with Noventiq and Check Point. Backed by Noventiq’ s expertise, Viaplus safeguarded its operations, strengthened trust, and drove a smarter, more secure future in transportation.

About Customer

Viaplus, a global leader in the Intelligent Transportation Systems (ITS) market, specialising in revenue and services management solutions, enables seamless multimodal mobility through its innovative technology and unwavering commitment to operational excellence. Managing high-volume transactions across customer operations and back-office systems, the organization ensures efficiency and reliability in every aspect of its offerings.

The Challenges

As Viaplus expanded its reach, the complexity of cybersecurity threats also grew:

• Email-Borne Threats: Increasing phishing and ransomware attacks posed a threat to sensitive transportation data and operational continuity.
• Data Integrity Risks: The need to secure high-volume transactional and customer data shared through emails and cloud platforms.
• Cloud-Based Collaboration Security: Ensuring protection for Microsoft 365 and other tools used in operational and client communication.
• Regulatory Compliance: Meeting stringent data protection and industry regulations in the transportation sector.
• Operational Continuity: Ensuring seamless email communication while maintaining a positive mobility experience for customers.

Our solution & Implementation

We worked closely with Viaplus to develop a customised cybersecurity solution, addressing their unique challenges with a multi-layered approach:

1. Comprehensive Threat Protection: Leveraged real-time threat detection and prevention systems to block phishing, ransomware, and malware threats targeting email systems.
2. Content Disarm and Reconstruction (CDR): Neutralized potential threats by converting risky attachments into secure formats.
3. Data Loss Prevention (DLP): Safeguarded sensitive transactional and customer data from unauthorised sharing or potential breaches.
4. Integrated Collaboration Security: Extended security to cloud-based platforms like Microsoft 365 for secure file sharing and collaboration.
5. Employee Awareness Training: Implemented automated phishing simulations and training modules, educating employees on recognise and avoid email-based threats.

The Impact

"Partnering with Noventiq was a game-changer for us. Their expertise fortified our communication channels, mitigated cyber threats, and ensured we operate securely and efficiently. With their support, we have strengthened our customer trust and continued to innovate in the Intelligent Transportation Systems space." – Viaplus.

The implementation of Check Point Harmony Email & Collaboration brought impactful results like:

1. Enhanced Security: Prevented 75% of email-borne threats, ensuring uninterrupted operations and safeguarding critical operations.
2. Data Protection: Strengthened the protection of sensitive customer data and high-volume transactions, ensuring data integrity and confidentiality.
3. Regulatory Compliance: Facilitated compliance with stringent data protection regulations, mitigating risks and ensuring industry standards were met.
4. Operational Efficiency: Reduced email threat resolution time by 85%, allowing IT teams to focus on more strategic tasks.
5. Employee Resilience: Increased cybersecurity awareness among employees, resulting in fewer human errors. The announcement and warning messages in the potential threat emails helps End User to improve his information on Email Cyber Threats.

The Way Forward

Building on the success of Check Point Harmony Email & Collaboration, Viaplus is set to deepen its collaboration with Noventiq to further enhance its cybersecurity framework. By exploring advanced solutions and proactive strategies, Viaplus plans to:

• Expand Security Coverage: Broaden the scope of security to include more collaboration platforms and endpoints in the Harmony ecosystem.
• Leverage Advanced Analytics: Utilize Harmony’s threat intelligence to proactively manage risks.
• Regular Training Programs: Conduct continuous employee awareness initiatives to keep security practices up to date.
• Adapt Zero Trust Framework: Build upon the solid foundation of email security to adopt a Zero Trust framework for all digital assets.

By delivering tailored solutions and ongoing support, Noventiq aims to ensure Viaplus’ critical operations remain secure, resilient, and future-ready, paving the way for enhanced cybersecurity and sustained innovation in the Intelligent Transportation Systems market.