The COVID-19 pandemic facilitated a fundamental shift in the global workplace - traditional office setups moved to remote work environments, in-person meetings moved to video calls, and entire infrastructures moved to the cloud.
Among remote workplace solutions, Microsoft’s Azure Virtual Desktop (AVD) stood out, enhancing workforce mobility, streamlining IT management, and reducing operational overhead at enterprise scale.
Four years after the start of the pandemic, AVD’s broader integration with the Azure ecosystem coupled with its emphasis on data security and cost-effectiveness makes it the go-to cloud-based virtual desktop solution on the market.
A Tech Leader Seeking Digital Scalability
As a global company headquartered in India, this prominent tech services provider has garnered a reputation for delivering innovative software solutions and cutting-edge digital services. With a diverse portfolio, this customer serves clients across various industries, including healthcare, finance, and telecommunication.
The tech giant sought to expand their Azure Virtual Desktop (AVD) services to accommodate a significant increase in pooled users, ranging from 5,000 to 12,000 users. Drawing upon our established partnership with this client, Noventiq swiftly responded to their requirements.
AZD was already playing a crucial role in enhancing the tech player’s operations. It was paramount in the success of their cloud adoption strategies significantly empowering their migration strategy and future innovation objectives.
The pooled AVDs were to be deployed to provide training sessions to their customer base, on a rolling basis. Noventiq formulated a plan to onboard the AVDs seamlessly, extending productivity to PCs, phones, tablets, or browsers that might not be under the direct control of the IT team.
The salient features of Noventiq’s AVD deployment for the tech player included:
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Optimized Service Delivery: Comprehensive documentation and a strategic approach helped optimize service delivery, aligning with their commitment to excellence.
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Bug-Free Deployment: The pooled AVDs successfully provided training sessions to around 12,000 users without a single bug identified.
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Zero Downtime: Noventiq's expert execution ensured zero downtime during the deployment phase, reflecting our dedication to uninterrupted services.
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Continued Usage: The deployed AVDs are in active use, reaffirming their stability and effectiveness in meeting their evolving needs.
The Impact
Collaborating closely with the tech services provider on their Azure Virtual Desktop expansion project, Noventiq was committed to delivering flawless execution and unmatched support, ensuring customer success every step of the way. Noventiq has been driving tangible results for the customer consistently:
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Impact on Revenue: A $10,000 to $15,000 increase in Monthly Recurring Revenue (MRR) was observed, accelerated by a net Azure Consumption Revenue (ACR) impact of $100,000. The MRR is expected to grow by up to 30% based on usage, inventory addition or deletion, and log retention.
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Cost Optimization: With the potential scalability of AVD, the customer can dynamically adjust resource utilization based on demand, optimizing costs while ensuring performance requirements are met.
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Enhanced Monitoring: Azure Virtual Desktop’s monitoring capabilities enabled the client to track performance metrics in real-time, ensuring optimal functioning of the infrastructure.
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Operational Efficiency: The AVD deployment helped reduce manual intervention and increased operational efficiency. A centralized management console enabled simplified administration of virtual desktops, leading to improved productivity and resource utilization.
The Way Forward
Noventiq continues to be the tech leader’s technology partner, leveraging cutting-edge solutions to fulfill evolving requirements and drive business success. We continue to provide value-added services to the customer in addition to ongoing support for their Azure Virtual Desktop environment.